FAQ - Artwork Downloads

How do I receive the artwork file I purchased?

Once your payment has been confirmed, you will receive a link to download the original high-resolution artwork file.

When will the download link be available?

The link will be available after your payment has been confirmed. Confirmation time may vary depending on the payment method selected.

I purchased a digital work but did not receive the download email.

If, after payment approval, you have not received our email with the link to the purchased work(s), please check your SPAM folder. If you still cannot locate our email, please contact us.

Is the image download link valid for life?

The link's validity allows you to download each purchased image 3 (three) times. WARNING: after the third download, the link will expire and will no longer be available. There is no time limit to complete the 3 allowed downloads.

Is the file I receive the same as the images displayed in the store?

No. The images displayed in the store are preview versions. Once your payment has been confirmed, you will have access to the original high-resolution file, suitable for printing and for the uses permitted under the license.

Will I receive a physical product?

No. ASHA Digital Canvas artworks are digital products. No framed artwork, print, frame, or other physical product will be shipped.

Should I save the file after downloading it?

Yes. After downloading, we recommend that you save the original file and keep a backup copy in a secure location.

Can I send the file to a print shop or printing service?

Yes. You may provide the file to a print shop or service provider when necessary for printing or another use authorized under the license. The provider may not use the file for other clients or purposes.

What should I do if I have a problem with the download?

Please contact ASHA Digital Canvas customer support and provide your order details so we can look into the issue.